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Visitors' Information



This information is provided to inform patients, family members and visitors about Baptist Health Lexington's policies, facilities and visiting hours.

Admitting 

  

Advance Directives/Living Wills 

 An advance directive presents, in writing, your choices about medical care, or names someone to make medical choices for you if you become unable to speak for yourself. Baptist Health Lexington has an informative brochure about advance directives available for patients and their families. For a brochure or assistance in completing an advance directive, please call the Pastoral Care office at (859) 260-6575. 


Chaplains 

Baptist Health Lexington strives to care for the entire person - body, mind and spirit. As a part of your healthcare team, our chaplains believe your spiritual health influences your physical health. Our role is to help you reclaim your spiritual strength so your body can heal.

During your hospital stay, you may receive good news of health or frightening news of illness. We are here to make sure you don't have to face the news alone. We will work with you to make this a meaningful time in your spiritual journey. A few of the services we provide include:
  • Talking to you about your concerns
  • Praying with you
  • Providing support to your family
  • Providing hospitality during your stay
  • Helping with difficult decisions
  • Visiting with you before surgery
  • Calling your pastor, priest or rabbi
  • Helping with your living will
  • Assisting with sacraments such as communion or anointing for healing
  • Celebrating your joys of new life and health with you
If you would like to talk with one of Baptist Health Lexington's chaplains or have a chaplain visit a patient, please ask a nurse to contact them or call the chaplains' office at (859) 260-6575.

Chapel 

The chapel, located on the first floor of the Building D, is available around the clock for meditation or prayer. Chaplains offer prayer services in the chapel on Sundays at 2:30 p.m.


Compliment Line 

Baptist Health Lexington rewards staff for a job well done. If a member of our staff has expressed an extraordinary spirit of caring and giving, we’d like to know. Feel free to fill out a compliment card available in our waiting rooms. Then simply drop it in the mail or leave it at any hospital information desk. Or you can call our Compliment Line at (859) 260-CARE (2273) or (859) 260-6149 and leave your name, the employee’s name and department, your room number, and reason for complimenting.  You can also make a compliment online.

Elevators 

Two main elevator banks serve patients and visitors in Building D. The tower elevators, located toward the middle of Building D, will take you to waiting rooms for surgery, outpatient surgery, recovery and intensive care, as well as nursing units such as 3 North, 3 South, 4 North, 5 North and pediatrics.

The elevators located at the front of Building D next to the Fast Takes Pavilion provide service to the lower cafeteria area and to the labor & delivery and mother/baby units.

Please avoid using any elevator marked "staff only."

Finding Your Way 

Our Web site includes maps showing how to get to Baptist Health Lexington and floor plans showing the services and offices on each floor of the campus' five buildings.

Firearms 

Firearms are not allowed in the hospital, unless a law enforcement officer is guarding a prisoner or performing other official duties.

Fire Drill 

There may be a drill or test for fire or disaster safety while you are here. These are scheduled frequently. Please do not be disturbed if you see or hear evidence of such a practice drill. We care about your safety.


Food Services 

The hospital cafeteria, Cafe Central, is located on the second floor between Building D (1740) and Building E(1720). You may take the elevator next to the front entrance to Building E, or you may take the stairs located in the hallway behind the Building E information desk.

Cafe Central is open seven days a week from 6:30 a.m. to 10 a.m. and from 11 a.m. to 2 a.m. The cafe is closed from 10 a.m. to 11 a.m. daily.

Food options are:

  • Salads - specialty salads or made-to-order salads
  • Deli - several types of sandwiches along with fruit and other side dishes
  • Pizza - cheese, pepperoni and specialty pizza by the slice
  • Feature - specialty dishes made to order
  • Grill - Hamburgers, hot dogs, grilled veggies, etc..
  • Comfort - Hearty foods such as fried chicken, roast beef, mashed potatoes, macaroni & cheese, green beans, cornbread and rolls
  • Outtakes - Grab & go section with pre-packaged sandwiches, salads, juices and more

Baptist Health Lexington's Fast Takes is on the first level of Building D. Fast Takes features favorites such as Pizza Hut pizzas; breakfast food; doughnuts; gourmet coffee; and Columbia yogurt. For your convenience, Fast Takes Pavilion is open 7 a.m. to 2:30 p.m. Monday-Friday.

Vending machines are located throughout Building D, including the emergency department, surgery and labor and delivery waiting rooms. Pepsi machines are also located on all nursing unit floors for your convenience.

 

Gift Shop 

Baptist Health Lexington's gift shop is staffed and run by members of our dedicated volunteer organization. Along with unique gifts, you'll find items ranging from books and candies to stuffed animals, toys and fresh flowers. The prices are reasonable, and all profits go to support volunteer projects within the hospital. The shop is located on the first level of the 1720 Building. For your convenience, Visa, MasterCard and Discover are accepted. Hours are:

Monday - Friday: 8:30 a.m. to 8 p.m.
Saturday: 10 a.m. to 5 p.m.
Sunday: 12:30 p.m. to 5:45 p.m.

To contact the gift shop, please call (859) 260-6671 or (toll-free) (877) 835-0003.


Interpreting Services

In compliance with Title VI as well as our mission to provide quality care, Baptist Health Lexington is pleased to accommodate patients and their family members who do not speak English as well as patients who are deaf or hard of hearing.

For non-English speaking patients, we provided interpretation for more than 280 languages and dialects through a contracted phone interpreting service as well as on-site interpreters when needed. We also have on-site sign language interpretation for patients who are deaf or hard of hearing. These services are available 24 hours a day, 7 days a week and are offered at no cost to the patient. In addition, we have accommodations for our patients who are blind or have severe eye conditions.

Interpreting information and resources for the blind are available house-wide. Nursing staff can be of assistance in accessing these services. Our Patient Relations department can answer any questions you may have regarding all of these services. Please don't hesitate to call our Patient Advocate Coordinator at (859) 260-4244. 


Lexington Highlights 

Shopping, restaurants and entertainment are all within moments of Baptist Health Lexington. The person who staffs the information desk in the front lobby of the hospital will be glad to direct you to your destination. Feel free to ask! We're all here to help you. Our web site also includes information about the Lexington area.

Lost and Found 

If you lose or find something while visiting Baptist Health Lexington, please call security at (859) 260-6077.

Mail & Flower Delivery 

Any special deliveries such as mail, flowers or gifts are delivered directly to patient rooms by hospital volunteers. Mail should be addressed to:

Patient Name and Room Number
Baptist Health Lexington
1740 Nicholasville Road
Lexington, KY 40503

Mail received after a patient has been discharged will be forwarded to the person's home address as recorded in the hospital's business office.


Medical Records

Your medical record has many uses. The most important is for your continued care. Click here for more information.


Newspapers 

USA Today is delivered on patient breakfast trays Monday through Friday. Baptist Health Lexington volunteers donate this service. The Lexington Herald-Leader may be purchased in the cafeteria (lower level of Building D) and Fast Takes (first floor of Building D) as well as in machines located at the entrances of Building D and E.


Notary Services

Several members of the hospital staff are licensed notaries and their services are available to patients at no cost. The staff will only notarized medical documents, but can provide information about an outside notary that can come to the hospital for other legal documents. To arrange for notary services, please ask your nurses.

 

Overnight Stays 

As a regional medical center, Baptist Health Lexington cares for many out-of-town patients on both an inpatient and outpatient basis.

For the convenience of our out-of-town patients and visitors, we have made arrangements with nearby motels to give reduced rates. For complete information about reduced-rate lodging arrangements, please call the patient representative at (859) 260-6168, or you may ask at any nursing station for a printed list of discounted rates. On weekends and after hours, you may contact the nursing supervisor at (859) 260-6100.

Parking 

All visitors should park their cars in the parking garage near the front entrance of the hospital campus. Parking in the garage is free!

If you need to drop someone off at the rear of the hospital, please return your car to the garage afterwards. The only exception to parking in the garage is for those who are visiting the emergency department or the outpatient care center, since these areas have their own parking.

Patient Drop Off and Pickup 

All patients should be dropped off at the main entrance of Building E, except for emergency department patients. Registration is located on the first floor of Building E.

All patients will be dismissed through the front entrance of Building D. Hospital staff will accompany you to this area and stay with you until your transportation arrives.

 

Patient Relations 

Hospitality is one of the highest values Baptist Health Lexington holds in our vision to deliver quality health care service.  While we strive to show this standard in many ways, some of the greatest and most unique benefits our hospital has to offer are the services of our Patient Relations Department.

The Baptist Health Lexington’s Patient Relations Department is currently made up of two professionals to serve you.  As Patient Advocates, we are provided by the hospital to serve and represent the patients and families who are guests with us.  Specializing in communication and social services, our primary focus is to put our patients at ease, assuring they are to receive quality care, and assist in their healing process.

 Some of the things we do:

  • Serve as liaisons between patients, families, and staff
  • Address concerns or questions patients may have with their hospital experience
  • Offer hospitality services such as lodging, bath supplies, and directions to hospital and community services
  • Link patients and families to services in the hospital and community
  • Facilitate interpreting services for non-English speaking and deaf/hard of hearing patients
  • Provide accommodations for patients who are blind or have severe eye conditions
  • Collect and educate staff on patient satisfaction and service improvement


 Please feel free to call the Patient Relations office anytime and let us know how we can make your experience with Baptist Health Lexington a pleasant one.  Our office hours are 7 a.m. to 4:30 p.m. Monday thru Friday.  We welcome you to come and visit or give us a call anytime so that we may assist you in your journey as a patient or guest at Baptist Health Lexington.

 The Patient Relations Department is located on the 4th floor of the main hospital (Building D).  You may come via the Main or Tower elevators.  Our office number is (859)-260-6168.

 

Phones and Phone Calls 

While you are in the hospital, you may phone any other room or office by dialing the four numbers for that extension.

To make a local outside call from a patient's room, dial "9" first, then the number. For long distance calling or credit card calls, dial 9 and the 1-800 number on the back of the card. For long distance collect calls, dial 9-0, and you will get an outside operator. A company that is not connected with Central Baptist will charge the call to your home phone bill. Calling cards are available in the Baptist Health Lexington Gift Shop, located in Building E, and in the stamp machine, located in the lobby of Building D.

Pay phones are located in the lobbies of the buildings and the second floor waiting area.

Family members and friends may call the hospital operator at (859) 260-6148 to get the direct telephone number for a patient's room. Calls to patient rooms are not accepted between 9 p.m. and 8 a.m. to make sure our patients get enough rest. All patients may make outgoing calls at any hour.

For telephone numbers of hospital departments, services and nursing units, please refer to our phone directory.

Smoking 

Baptist Health Lexington is a tobacco-free campus. Our policy prohibits smoking and the use of any tobacco products including cigarettes, cigars, pipes, herbal tobacco products and chewing tobacco on the hospital campus as well as any facility owned or leased by the hospital.

If you use tobacco, prior to admission please discuss with your physician options for managing your tobacco use during your hospital stay. For family and visitors, nicotine replacement products are available for purchase in the Baptist Health Lexington Gift Shop, located in the lobby area of Building E.

Visiting Hours 

Having visitors can help the patient's recovery process. However, rest is also an important part of the patient's recovery. General visiting hours for relatives and friends age 10 or older are 7 a.m. to 9 p.m. daily. Children under 10 are allowed to visit, but must remain under the supervision of an adult at all times.

Critical Care Visiting Hours The critical care units are departments where patients receive high level intensive nursing and medical care. Unit staff members will work with your family to allow as much visiting time as possible. Please check with the unit staff regarding time and visiting guidelines. Our goal is to incorporate families and significant others into the plan of care and health education whenever possible.

Mother/Baby Visiting Hours Visiting hours for new mothers in our family-centered obstetrics area are 8 a.m. to 8:30 p.m. Visitors are welcome throughout the day, except for 2 to 4 p.m. Quiet Time each day, when noise and interruptions on the entire Mother/Baby unit are kept to a minimum to allow rest and bonding time for new parents and babies. One support person is welcome to stay overnight. To protect a newborn from colds and infectious diseases, we recommend that children other than siblings do not visit and that visitors are limited. Children need to be accompanied by an adult other than the patient at all times. Visitors who have any of the following should not handle a baby: fever, cold, diarrhea, an open sore, chicken pox, measles or any contagious disease. Everyone should wash his/her hands with soap and water before handling the baby.

NICU Visiting Hours 
Parents, grandparents and great-grandparents are allowed to visit their infant in the neonatal intensive care unit or NICU. Family and friends may also visit if accompanied by a parent. Visitors are limited to two per family at a time. Visitors are welcome to visit 24 hours per day with the exception of shift changes. These times are:

  • 7 to 7:45 a.m.;
  • 3 to 3:45 p.m.; and
  • 11 to 11:45 p.m.

 

Pediatric Visiting Hours 
Visiting hours in our pediatric unit are from 11:00 a.m. to 9:00 p.m. Parents are permitted to visit anytime. Siblings may visit during general visiting hours, but may not spend the night. We ask that families limit visitors to two at any one time.



Children Under 10 Years of Age 

Children under 10 are asked to remain with adult supervision in the waiting room on the floor on which the patient resides. Exceptions will be made under special circumstances, such as terminal illness and for siblings visiting mothers in our mother-baby unit. Children under 10 may not visit the patient without prior agreement between the family and the patient's nurse (and the other patients, if in a semiprivate room). Support for decision making may include consultation with a social worker, chaplain and/or patient representative to evaluate the psychosocial, cultural, emotional and/or spiritual needs of the patient. The staff has the prerogative to ask families to move to the front lobby if children are sick or if they are judged to be disruptive to other visitors and/or patients. Children who are visiting should be free from fever and communicable disease.

Waiting Rooms 

Waiting rooms are located throughout the hospital. Please refer to the floor plan for Building D to find the right room for you. Remember, smoking is not permitted in Baptist Health Lexington. Our very ill patients appreciate your compliance with our no smoking policy.

Because of safety regulations, waiting rooms cannot be used for overnight sleeping. For your convenience, Baptist Health Lexington has made arrangements with several area motels for overnight stays at reduced rates for patient families. If you would like a list of these discounted rates, please call the Patient Relations office at (859) 260-6168, or you may ask a staff member at any nursing station to print a list for you.